Customers Already Upgraded to iPhone OS4:

There is a backward compatibility problem between iPhone OS4 and iDB. On most devices upgraded to iPhone OS4, iDB will simply exit on the splash screen.

If you have a recent backup of your iDB data, simply open it in a text editor to access your data. iDB backups are human-readable and are in CSV format. You should be able to view your personal data "as is" on your most recent backup.

We are working with Apple to remedy the issue above. We have submitted a new version of iDB, version 1.2, which will address iPhone OS4 compatibility. However it still needs to go thru Apple's AppStore application review process.

If you did not have a recent backup of your data, there is no way for us to provide a tool to extract the data from your iPod/iPhone device. Such a tool still needs to be AppStore approved with a proper security certification to work, and as such it still needs to go thru Apple's AppStore review process.

You *will* be provided with an iDB version compatible with all iPhone/iPod devices, regardless of the device version, type, or Operating System!

Unfortunately, AppStore application review process can be lengthy, and there is no way for us to influence the speed of this process. We understand the importance of you accessing your personal/private data, and we will do everything within our power to expedite this process.

In the meantime please be patient with us.

In the past our apps have been rejected just because a botton image looked like one of the Apple images, even though it did not change from previous releases. Review process is lengthy, and it is at the discreation of the reviewer. We have no influence on the speed of this process. We sincerely apologies for any inconvenience this issue may have caused. You will receive a compatible iDB no matter how many tries or how long it takes. Hopefully, in the shortest time possible.

Best Regards.